1. BRDG and these Terms
BRDG is operated by Stratesee (“BRDG,” “we,” “us,” or “our”). “Customer,” “you,” and “your” mean the person or organization using BRDG. These Terms, any applicable order form, the Privacy Policy, and the DPA form the agreement. A signed order form or commercial agreement controls over these online Terms if they conflict.
2. Eligibility and authority
You must be legally able to enter a binding contract and authorized to act for the Shopify store and organization you connect. BRDG is a business service and is not offered for personal, household, or consumer use. You are responsible for your users, agents, contractors, and anyone using credentials issued for your account.
3. The service
BRDG provides a governed control plane for registering storefront tools, reviewing catalog and brand proposals, operating deployments and experiments, making runtime decisions, receiving declared outcomes and submissions, and measuring attributed results. Features may vary by plan, installation state, Shopify scopes, region, integration, or readiness gate.
Watcher mode observes and records eligible moments without rendering a shopper-facing tool. Decider mode and always-on deployments may render only when configured requirements pass. Controls reduce risk but do not replace your review, testing, notices, or legal obligations.
4. Shopify access, accounts, and security
- You authorize BRDG to access and process Shopify data within the scopes you approve and to perform merchant-requested writes required by enabled features.
- You must keep admin, API, and agent credentials confidential, use appropriate permissions, and promptly revoke or report credentials that may be compromised.
- You are responsible for your Shopify account, themes, consent setup, products, pricing, offers, customer communications, and third-party integrations.
- You must not bypass BRDG approval, attribution, validation, pause, entitlement, privacy, or safety controls.
5. External agents and registered tools
You may connect your own developer or AI agent and register externally authored storefront tools. You choose the agent, grant its scopes, and remain responsible for its instructions, output, code, claims, and use. A proposal, validation result, or automated check is not legal, security, accessibility, product, or merchandising advice.
BRDG may reject, suppress, pause, or require review of an artifact or decision that is invalid, ungrounded, unsafe, unentitled, misattributed, privacy-incompatible, or inconsistent with the declared contract. Merchant-only actions, including protected tool activation and experiment launch, cannot be delegated unless BRDG expressly adds that capability.
6. Your data and content
You retain ownership of data, content, code, brands, and other materials you provide or authorize BRDG to access (“Customer Content”). You grant BRDG a limited, non-exclusive right to host, copy, process, transmit, and display Customer Content only as needed to provide, secure, support, and improve the service and meet legal obligations.
You represent that you have the rights, notices, and lawful bases needed for Customer Content and your instructions, including shopper submissions, marketing consent, audience syncs, product claims, and third-party assets. Do not submit sensitive personal data unless a feature expressly supports it and BRDG has agreed to that processing in writing.
7. Privacy and data processing
Our Privacy Policy explains our general practices. When BRDG processes personal data for you, the DPA applies. You are responsible for merchant privacy notices, consent configuration, data-subject responses, and instructions to BRDG. Raw shopper contact details must not be placed in Agent API or MCP payloads.
8. Acceptable use
You will not use BRDG to:
- violate law, third-party rights, Shopify policies, or platform terms;
- deceive shoppers, make unsupported claims, discriminate unlawfully, manipulate consent, or send communications without required permission;
- upload malware, exploit vulnerabilities, interfere with availability, probe another customer's data, or defeat access and usage controls;
- reverse engineer the service except where law expressly permits, resell access without our written permission, or use BRDG to build a competing service from non-public features; or
- process regulated or high-risk data or make legally significant automated decisions unless we have expressly agreed in writing and the use complies with law.
9. Fees, billing, and taxes
Paid plans, included usage, overages, billing frequency, and any committed term are shown in Shopify Billing or an order form. You authorize Shopify or the identified billing provider to collect those amounts. Fees are exclusive of taxes and non-refundable except where required by law or stated in a signed agreement. We may change pricing prospectively with notice; changes do not override a current committed order term.
10. Third-party services
BRDG interoperates with Shopify and may connect to services you choose, such as agent, messaging, advertising, or creative providers. Those services are governed by their own terms and may change or stop their APIs. We are not responsible for a third-party service, but we remain responsible for our obligations when a provider acts as our subprocessor.
11. BRDG intellectual property
BRDG and its licensors retain all rights in the service, documentation, software, designs, and technology, excluding Customer Content. We grant you a limited, revocable, non-transferable right to use the service during the agreement for your internal business purposes. Feedback may be used without restriction or obligation, provided we do not identify you publicly without permission.
12. Suspension, termination, and data return
You may uninstall or stop using BRDG, subject to a committed paid term. We may suspend or limit access when reasonably necessary to address security risk, unlawful use, nonpayment, platform requirements, material breach, or harm to shoppers or the service. Where practical, we will provide notice and an opportunity to cure.
Either party may terminate for an uncured material breach or as stated in an order form. On termination, your right to use BRDG ends. We will handle export, deletion, and retained legal records under the DPA, Privacy Policy, and applicable law. Terms that by their nature should survive—including payment, confidentiality, IP, disclaimers, liability, and disputes—survive.
13. Disclaimers
To the maximum extent permitted by law, BRDG is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not guarantee sales, conversion lift, revenue, profit, shopper response, or the availability of a third-party platform. Attributed results are not necessarily incremental results.
14. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility. Each party's aggregate liability arising from the service will not exceed the fees paid or payable for BRDG during the 12 months before the event giving rise to the claim.
These limits do not apply where liability cannot lawfully be limited, or to your payment obligations, infringement or misuse of the other party's intellectual property, fraud, willful misconduct, or indemnification obligations. A signed commercial agreement may state different limits.
15. Indemnification
You will defend and indemnify BRDG and its personnel against third-party claims arising from Customer Content, your storefront tools or offers, your unlawful instructions or use, your breach of Sections 4–8, or your violation of third-party rights. We will provide prompt notice and reasonable cooperation, and you may control the defense so long as a settlement does not admit fault or impose non-monetary obligations on BRDG without consent.
16. Governing terms and disputes
The governing law, courts, and any dispute process stated in an order form or signed commercial agreement apply. If no signed agreement specifies them, governing law and forum will be determined under applicable conflict-of-law and jurisdiction rules. Before filing a formal claim, each party will make a good-faith effort to resolve the issue through written notice, unless urgent relief is reasonably necessary.
17. General
Neither party may assign the agreement without the other's consent, except in connection with a merger, reorganization, sale of substantially all assets, or affiliate transfer that does not reduce the other party's protections. Neither party is liable for delay caused by events beyond reasonable control. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. The agreement is the entire agreement about the service and creates no partnership, agency, or third-party beneficiary relationship.
18. Changes and contact
We may update these Terms prospectively. We will post the revised version and provide additional notice where required. Material changes will not retroactively reduce protections during a committed term unless required by law. Questions and legal notices can be sent to hello@getbrdg.ai.